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Frequently Asked Questions
General Information
What is the Rikaro Trophy?
RIKARO is an Australian importer / B2B , a wholesale supplier specialising in a wide range of high-quality trophies and awards, based in Melbourne . We cater to businesses, organisations, schools, and event planners looking for bulk orders at competitive prices.
Who can purchase from the Rikaro Trophy?
Our products are available exclusively for businesses and organisations who are looking for bulk orders at competitive prices.We do not sell directly to individual consumers.
Product Information
What types of trophies and awards do you offer?
We offer a diverse selection of trophies and awards. Our products include sports trophies, corporate awards, academic trophies, and more.Â
Can I see a catalogue of your products?
 Yes, you can view our online catalogue with different categories shown on our website.
Do you offer customization services?
No, As of now we don’t offer extensive customization options.Â
Orders Process
How do I place an order?
To place an order, you must first create an account and fill out the form on the website. Once your account is verified, you will be able to see prices and place orders.
Is there a minimum order quantity?
Yes, the initial minimum order is $500 (GST excluded), and subsequent orders must be at least $300 (GST excluded). An administration fee of $10 may apply for orders under $300. For international orders, the minimum is A$800 unless
Pricing and Payment
How do I see the prices of the products?
Prices are visible only to verified customers. You need to first create an account and fill out the form on our website and wait for your account to be verified to see the prices. All listed prices are wholesale prices, GST excluded, and based on EXW Braeside VIC 3195.
What payment methods do you accept?
We accept Visa, MasterCard, Cheque, and Direct Deposit.
What are your payment terms?
ccount terms are 7-30 days from the invoice date. If you pay within 7 days, you may deduct 5% (applicable to customers with an approved 30-day trading account only). All accounts must be finalised within 30 days from the invoice date. A $50 late payment fee will be charged for accounts exceeding 90 days, and collection fees will apply.
Shipping and Delivery
What are your shipping options?
Goods are sold on an ex-warehouse Braeside VIC 3195 basis. We can arrange freight and insurance on your behalf, or you may collect the goods or arrange your own delivery. Rikaro arranges cost-effective and safe transport with carriers such as Toll Ipec, Direct Freight Express, Australia Post, Couriers Please, and other reliable carriers.
How long will it take to receive your order?
Delivery times vary depending on the order size and shipping destination. Orders typically ship within 7-10 business days.
Do you ship internationally?
Yes, we ship to various international destinations. The minimum order for international shipments is A$800 unless pre-arranged with Rikaro. Please contact our customer service team for specific details regarding international shipping.
Returns and Support
What is your return policy?
We accept returns for defective or incorrect items within 30 days of delivery. Customised products are not eligible for return unless there is a manufacturing error. Please review our return policy on the website for more information.
How can I contact customer support?
You can reach our customer support team via email or phone number given on our website. Our team is available to assist you with any questions or concerns you may have.
Additional Information
How accurate are the product images on the website?
All colours and products shown on our website, advertisements, and promotional material are reproduced as closely as possible. Rikaro retains authorship and copyright on all publications, images, and product designs.
