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At Rikaro Trophy, we are committed to providing reliable and efficient shipping services for our wholesale customers. Please review our shipping policy for detailed information about how we handle and deliver your orders.
Shipping Terms
- Ex-Warehouse Basis: All goods are sold on an ex-warehouse Braeside VIC 3195 basis.
- Freight and Insurance: We can arrange freight and insurance on your behalf, or you may choose to collect the goods or make your own delivery arrangements.
- Carriers: We use reputable carriers such as Toll Ipec, Direct Freight Express, Australia Post, Couriers Please, and other reliable providers to ensure safe and cost-effective transport.
Shipping Costs
- Cost Calculation: Shipping costs are calculated based on the order size, weight, and destination.
- Customer Arrangements: If you prefer to arrange your own shipping, please inform us at the time of order placement.
Delivery Times
- Standard Orders: Typically ship within 7-10 business days.
- International Shipping: Delivery times for international orders vary depending on the destination and customs procedures.
International Shipping
- Minimum Order: The minimum order for international shipments is A$800 unless pre-arranged with Rikaro.
- Customs and Duties: Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
Tracking
- Order Tracking: Once your order is shipped, we will provide tracking information so you can monitor the delivery status.
Shipping Issues
- Delays and Damages: In case of shipping delays or damages, please contact our customer service team promptly for assistance.
Contact Information
Customer Service: For any shipping-related inquiries, please contact us at wsales@rikaro.com.au.
